Returns
We ask that you review your order carefully, as it cannot be modified once submitted.
Once your order is placed, you will receive an email confirmation which includes your order number, items purchased and order total.
As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you have 12 hours to cancel it (provided no items in the order have started processing). Please note that this will cancel your entire order.
WE ONLY OFFER RETURNS TO STORE CREDIT. WE DO NOT ISSUE REFUNDS TO ORIGINAL FORM OF PAYMENT.
We hope this will encourage you to take your time in selecting your purchases and feel free to reach out with any questions on an item. Store Credit never expires. We get new items weekly and hope we can assist you in finding something new if your purchase doesn't work out!
Some items are not eligible for return and will be listed as final-sale in the description on the product page. Please take this into consideration before placing an order.
YOU HAVE 30 DAYS FROM THE ORIGINAL DATE OF YOUR ORDER TO RETURN ELIGIBLE ITEMS.
If 30 days have gone by since your purchase, unfortunately we can not issue store credit. Our policy honors returns to store credit only on new, unused items. Customers are responsible for all return shipping, taxes & duties.
Please package a returned item with care. If damages occur in return transit, customers are liable for all damage costs and may be subject to not receiving a return refund.
HOW WILL I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3-6 business days once your returned item is delivered to our warehouse. We appreciate your patience while we work quickly to process your return.
OUR PROMISE
We stand behind our products and want you to be satisfied with them! If you have received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this to our best ability. Please call us at 480-922-5212 or email us at hello@stylishequestrian.com.