EXTENDED HOLIDAY POLICY
We're happy to offer our customers an extended return window for the holiday season. Orders placed between November 6 and December 31 will be eligible for return through January 31. Returns to store credit only, per our standard policy.
If you received an item from Stylish Equestrian as a gift you'd like to return, please visit our returns portal.
Items purchased after this period will qualify for our standard 30-day policy window. Please note: All existing policies, exceptions, and exclusions apply for the holiday extension.
To submit a holiday return request, please email firstname.lastname@example.org.
HOW TO START A RETURN OR EXCHANGE
WE ONLY OFFER RETURNS TO STORE CREDIT. WE DO NOT ISSUE REFUNDS TO ORIGINAL FORM OF PAYMENT.
We ask that you review your order carefully, as it cannot be modified once submitted. Once your order is placed, you will receive an email confirmation which includes your order number, items purchased and order total.
YOU HAVE 30 DAYS FROM THE ORIGINAL ORDER DATE TO RETURN ELIGIBLE ITEMS FOR STORE CREDIT OR EXCHANGE.
After 30 days, we are unable to issue store credit or offer an exchange. Our policy honors returns only on new, unused items.
Customers are responsible for all return shipping, taxes & duties.
Please package a returned item with care. If damages occur in return transit, customers are liable for all damage costs and may be subject to not receiving a return refund.
HOW DO I RECEIVE MY STORE CREDIT?
Expect an emailed E-Gift Card within 3-6 business days once your return is received, reviewed and approved by our team. We appreciate your patience while we work quickly to process your request.
ADDITIONAL RETURN OPTIONS
If you prefer to use your own carrier, please use a trackable and insured shipping method. Please mail your return to the following address:
8900 E. Bahia Dr., 101
Scottsdale, AZ 85260
If you are planning on returning your order in-person at our Scottsdale office, please bring the item(s) along with your order number to our front desk. A member of our team will be there to assist you!
As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you have 12 hours to cancel it (provided no items in the order have started processing). Please note that this will cancel your entire order. Pre-order items are not eligible to be cancelled outside of this 12 hour window, regardless of estimated pre-order ship date.
We stand behind our products and want you to be satisfied with them! If you have received a damaged or defective item, please contact us within 30 days of receiving the damaged item so we can rectify this to our best ability. Please call us at 480-922-5212 or email us at email@example.com.